Privacy & Cookie Policy
Website Privacy & Cookie Policy
Cohesion Financial Solutions Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This notice explains how we collect, use, and protect your information when you visit our website or contact us through it.
By using our website, you acknowledge that you have read and understood this Privacy & Cookie Policy.
1. Who we are
Cohesion Financial Solutions Ltd Company number: 16549528 Registered address: 2 Victoria Square, Victoria Street, St Albans, Hertfordshire, AL1 3TF. Email: connect@cohesionfs.co.uk Phone: 01727 584 273
We act as the data controller for the personal information collected through this website.
2. The information we collect
We may collect the following types of information when you use our website.
Information you provide directly:
- Your name, email address, and any message you submit through our contact forms
- Your marketing preferences if you sign up for updates
Information collected automatically through cookies and similar technologies:
- IP address
- Device and browser information
- Pages visited and time spent on the site
- How you arrived at our website
If you become a client:
You’ll receive a separate Client Privacy Notice that covers additional data collected.
3. Why we collect your information
We process your information for the following purposes:
- To respond to your enquiries
- To provide information you request
- To send updates you have opted in to receive
- To improve website performance and user experience
- To maintain website security
- To comply with legal and regulatory obligations if you later become a client
Our lawful bases for doing so include legitimate interests, contractual necessity, legal obligation, and consent (for marketing or special category data, where applicable).
4. Cookies
What are cookies?
Cookies are small text files placed on your device that help us understand how you use our website and improve your experience.
Types of cookies we use
We may use:
- Essential cookies – required for basic site functionality
- Performance cookies – help us understand how visitors use the site
- Functionality cookies – remember your preferences
- Analytics cookies – help us improve site performance
We do not use cookies to collect sensitive information or to identify you personally.
Managing cookies
You can control or delete cookies at any time by adjusting your browser settings. Useful guides: · aboutcookies · allaboutcookies
If you disable cookies, some website features may not function as intended.
5. How we use and share your information
We may use your information to:
- Respond to your enquiry
- Send updates you’ve subscribed to
- Improve and maintain our website
- Comply with legal obligations
We never sell your data and do not share it with third parties for their own marketing.
We may share information with:
- IT and website service providers
- Professional advisers (e.g., compliance partners)
- Identity verification providers (only if you become a client)
Any third party acting on our behalf is bound by a written contract to protect your information.
6. How long we keep your information
- Website enquiries: retained only for as long as needed to respond or manage your relationship with us.
- Marketing subscriptions: retained until you unsubscribe.
- Client information: retained in line with FCA rules and our regulatory obligations.
You can request deletion at any time, subject to legal and regulatory requirements.
7. Your data rights
Under UK GDPR you have the right to:
- Access your personal data
- Request correction
- Request deletion (where applicable)
- Object to processing
- Restrict processing
- Request portability
- Withdraw consent (e.g., for marketing)
To exercise any of these rights, please contact us using the details at the start of this policy.
8. Marketing preferences
If you sign up for Cohesion Connects or other updates, we may send:
- Company news
- Insights and resources
- Service updates
You can unsubscribe at any time via:
- The link in any email
- Emailing us directly
- Requesting removal via the website
9. Links to other websites
Our website may contain links to external sites. This notice only applies to our website. We are not responsible for the privacy practices of other organisations.
10. How to make a complaint
If you have concerns about how we handle your data, you can contact us directly or complain to:
Information Commissioner’s Office (ICO) Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF ico.org.uk/global/contact-us
11. Updates to this notice
We review this notice regularly and will publish any updates on this page.